Terms of service

Terms of Service – Petto

Welcome to Petto! By using our website and services, you agree to the following terms and conditions. Please read them carefully.

1. General Terms

  • By accessing and using Petto, you confirm that you are at least 18 years old or have parental consent.

  • We reserve the right to update, modify, or change these terms at any time without prior notice.

2. Products & Orders

  • All product descriptions, images, and prices on our website are accurate to the best of our knowledge. However, slight variations may occur.

  • We reserve the right to limit or refuse orders at our discretion.

  • Orders are subject to availability, and in case of out-of-stock items, we will notify you as soon as possible.

3. Shipping & Delivery

  • We deliver across the UAE within 1-3 business days.

  • Free shipping is available on orders over AED 100.

  • Delivery times may be affected by unforeseen circumstances, and we are not responsible for delays caused by third-party couriers.

4. Returns & Refunds

  • Returns are accepted within 7 days for eligible products.

  • Perishable goods (e.g., pet food, treats) and used items are non-refundable.

  • Refunds will be processed within 5-7 business days after the return is approved.

5. Payments & Pricing

  • All prices are listed in AED and may change without prior notice.

  • We accept payments via credit/debit cards, online transfers, and cash on delivery (where applicable).

  • Any payment disputes should be reported immediately to our support team.

6. User Responsibilities

  • You agree not to misuse our website, engage in fraudulent activities, or violate any local laws while using our services.

  • Unauthorized use of our content, including images and descriptions, is strictly prohibited.

7. Limitation of Liability

  • Petto is not responsible for any allergic reactions, injuries, or damages caused by the use of our products.

  • We do not guarantee uninterrupted or error-free service on our website.

8. Contact Information

For any questions or concerns, please contact our customer support team.

By using Petto, you acknowledge and agree to these Terms of Service. Thank you for shopping with us!