Shipping policy

Shipping Policy ā€“ Petto

At Petto, we strive to deliver your petā€™s essentials quickly and efficiently across the UAE. Please review our shipping policy below for details on delivery times, costs, and other important information.

Delivery Time

  • We process and ship orders within 1-3 business days.

  • Delivery times may vary based on location and order volume, but we always aim for the fastest service possible.

Shipping Charges

  • Free shipping on all orders over AED 100.

  • A standard delivery fee applies to orders below AED 100 (calculated at checkout).

Delivery Areas

  • We ship to all seven emirates across the UAE.

  • Remote areas may experience slightly longer delivery times.

Order Processing & Tracking

  • Once your order is confirmed, you will receive a tracking number to monitor your shipment.

  • If there are any delays, our team will notify you promptly.

Delivery Issues

  • If you receive a damaged or incorrect item, please contact us within 48 hours of delivery for assistance.

  • Failed delivery attempts due to incorrect address details may result in additional charges.

For any shipping-related inquiries, feel free to contact our support team. Weā€™re here to help!