Refund policy

Refund Policy ā€“ Petto

At Petto, we want you and your pets to be completely satisfied with your purchase. If youā€™re not happy with your order, please review our refund policy below.

Returns & Refunds

  • We accept returns within 7 days of delivery for unused, unopened, and undamaged products in their original packaging.

  • Perishable items like pet food, treats, and hygiene products cannot be returned for safety reasons.

Refund Process

  • Once we receive and inspect the returned item, we will process your refund within 5-7 business days.

  • Refunds will be issued to the original payment method or as store credit.

Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos.

  • We will arrange a replacement or issue a full refund at no additional cost.

Non-Refundable Items

  • Opened or used products

  • Perishable goods (e.g., pet food, treats)

  • Customized or personalized items

For any refund requests, please reach out to our customer support team, and weā€™ll be happy to assist you!